Frequently Asked Questions

We’re here to help! Below are some of the most common questions about our products, orders, and policies. If you can’t find what you’re looking for, feel free to reach out to us directly.

Orders & Shipping

How long does delivery take?

Orders are typically processed within 1–3 business days. Delivery times vary by location, but local orders usually arrive in 3–7 days. International shipping may take 7–14 days.

Do you ship internationally?

Yes, we offer worldwide shipping. Shipping rates and delivery times will be calculated at checkout based on your location.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS to follow your package until it arrives.

Can I modify or cancel my order?

Orders can only be modified or cancelled within 12 hours of placement. Please contact our customer service team as soon as possible for any changes.

Returns & Exchanges

What is your return policy?

We offer a 7-day return or exchange policy for unused, unworn items in original condition. Sale or clearance items are non-refundable unless faulty.

How do I start a return or exchange?

Simply email us at [your email address] with your order number, the reason for return, and any relevant photos (if applicable). We'll guide you through the next steps.

Do you cover return shipping costs?

Return shipping is the customer’s responsibility unless the item is defective or there was an error on our part.

Payments & Discounts

What payment methods do you accept?

We accept all major debit/credit cards, bank transfers, and secure digital wallets (depending on your region). Cash on Delivery (COD) may be available for select areas.

Can I use more than one discount code?

Only one discount code can be used per order. Be sure to apply the one that offers you the best value.

Do you offer first-time buyer discounts?

Yes! Subscribe to our newsletter and get an exclusive discount code for your first purchase.

Contact & Support

How can I contact you?

You can reach us anytime via email at [your support email], or message us directly on Instagram or WhatsApp. We typically reply within 24 hours.

Where are you located?

We are based in [your city/country], but we serve customers around the globe through our online store.

Do you offer custom orders or bulk purchases?

Yes, we can handle bulk orders for events, schools, or organizations. Contact us directly for more info and pricing.

Still Have Questions?

If your question isn’t listed here, feel free to message us or use our Live Chat option (if available). We're always happy to help you!